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Real patient situations in real-time. Testing what you hope to discover, verifying what you already think you know, and revealing new insights to help you improve.
Perception Strategies healthcare mystery shopping studies behavior and process, and evaluates your organization’s adherence to your own prescribed values and standards. They also identify behavioral characteristics of high and low performers to be used in motivating and coaching employees.
To date they have conducted over 300,000 healthcare mystery shops since 1998, making Perception Strategies a proven leader in the study of the Patient Experience.
Types of Shops Include:
Customized Appointment Calls (Access Studies)
Customer Service Calls
Competitor Calls
Price Transparency Calls
Process Shops
In-Person Shops
Observation Shops