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Job Description
100% Remote Work from Home position that will include virtual training from your home
Qualfon is hiring in the following states:
Alabama, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming
They are looking for experienced and confident phone agents who are adept in both customer service and sales skills.
Do you have great computer skills? Do you thrive on multi-tasking? Do you love helping others?
If so, they are searching for you! Qualfon’s elite clients demand the best! Come join ther team where excellence and high performance are recognized!
They offer fantastic earning potential! Qualfon Mission
- Their mission is to be the Best and make each person’s life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all their clients.
- Further your education and earn a college degree through Qualfon University scholarship program
- FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
- Medical, dental benefits, vision and life & accident insurance for full-time employees
- Opportunities to earn additional income through incentives
- Paid time off
- They lead by example to ensure their amazing team members and supervisors embrace and live the Qualfon Mission & Values
What you will be doing
- Be energized and thrive in a fast paced, high energy, and fun environment
- Care for your customers, by servicing existing accounts, finding out additional needs, and placing orders for any desired services or products
- Follow up customer calls where necessary
- Track your productivity
- Maintain composure in escalated situations
Technical and System Requirements
This opportunity REQUIRES that you have the following equipment in order to perform the job:
- Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
- Operation system – Windows 10 or newer
- Webcam-Video available
- The computer must have least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better
- High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
- Upload speed of 3 Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms.
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
- Must have available cell phone, tablet or landline required for Multifactor authentication
- Only Some Work from Home positions will require Two monitors or a 32” or larger monitor
What skills you will need
- Minimum one year previous call center or prior work at home experience required
- Ability to attend paid virtual classroom training program
- Self-motivated and able to work independently
- Ability to multi-task in several computer applications at once while holding a conversation with a customer
- Strong research/problem-solving skills
- Ability to be flexible & accommodate change
- Strong ability to communicate articulately and succinctly both verbally and in writing, along with Excellent listening skills
- High energy
- Passion to meet or exceed performance goals