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Wayfair is one of the world’s largest destinations for home goods. We are seeking a tech-savvy, self-motivated individual to join our Inbound Sales team! If you love to connect with customers and help them purchase amazing products, then Wayfair is the place for you to start a rewarding career!
What You’ll Do
- You listen to our customers and use your expertise, creativity, and passion to explore our products and assist your customers in making buying decisions
- You build trust and rapport with your customers
- You meet or exceed all targets for revenue, close/conversion rate, CSAT, and more.
- As the face of Wayfair, you must maintain professionalism during all interactions
- You can simultaneously navigate multiple software applications and technologies
- You efficiently manage your time and always put the customer experience first
- You maintain a space that represents a professional image to our customers at all times
What You’ll Need
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Excellent communication and relationship-building skills
- 1+ years of sales experience, preferably in a call center/retail/virtual environment
- High School Diploma/GED, some college preferred
- Ability to perform in a virtual world, comfortable with technology, while maintaining a high level of problem-solving skills.
- Proven written and verbal communication skills • Comfortable learning/using software applications required for the role
- Regular and reliable attendance is an essential function of this position
- You are engaging and can leverage your personality to quickly connect with others
- You promote appropriate product solutions and influence customers to buy from Wayfair
- You are competitive, have a positive outlook, and are open to change
- You solve problems by thinking critically and creatively
- You thrive while working in a fast-paced environment
- You are determined to always do the right thing
- Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
- A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)